Shipping Countries
We currently deliver to the following regions:
Europe: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom
Middle East: Bahrain, Kuwait, Qatar, Saudi Arabia, United Arab Emirates
Asia: Japan, Malaysia, Singapore, South Korea, Thailand
North America: Canada, United States, Mexico
Oceania: Australia, New Zealand
Restrictions:
We do not ship to APO/FPO/DPO addresses.
For most products：
We are collaborating with the local logistic, so the delivery time are different among countries.
| North America | the US (Not available for delivery in Puerto Rico) |
8-10 business days |
| Canada | 8-10 business days | |
| The UK | United Kindom | 4-8 business days |
| EU countries | France | 4-8 business days |
| Germany, Italy, Spain, Netherlands, Poland, Austria | 6-10 business days | |
| Belgium, Sweden, Ireland, Greece, Bulgaria, Portugal, Hungary, Slovakia, Czech Republic, Romania, Finland, Denmark, Switzerland |
8-12 business days | |
| Oceania | Australia | 6-9 business days |
| New Zealand | 7-10 business days | |
| Asia | Singapore | 6-10 business days |
| Malaysia | 7-10 business days | |
| Thailand | 5-8 business days | |
| Japan | 5-8 business days | |
|
South Korea
|
5-8 business days (For South Korea, need Personal Customs Clearance Code） |
|
| China | 2-4 business days (except for remote areas） Hong Kong : 1-2 business days Macao : 3-4 business days Taiwan : 7-8 business days （For Taiwan, need Chinese address and ID number） |
|
| Middle East | United Arab Emirates | 6-10 business days |
| Saudi Arabia, Kuwait, Bahrain, Qatar | 8-12 business days |
For countries not listed in our shipping table, the estimated delivery time is 10-20 business days.
Import Taxes & Duties
For international orders outside the United States:
Import taxes, customs duties, or fees may apply and are determined by your country’s customs authority.
If our shipping way does not include taxes, these charges are the customer’s responsibility and are not included in your order total.
For more details, contact your local customs office directly.
Frequently Asked Questions
1. Will multiple items in my order ship together?
We aim to deliver all items simultaneously. However, products may occasionally ship separately based on availability or logistics. You’ll receive individual tracking notifications once each item is dispatched.
2. Can I update my shipping address after my order ships?
Address changes cannot be made once your package is shipped.
Notify us immediately at info@orcatorchstore.com if you spot an error pre-shipment.
Important: Customers are responsible for return shipping costs if an order is canceled >24 hours after placement. Losses due to incorrect addresses provided by the customer will not be reimbursed.
3. What if I receive the wrong item or parts are missing?
Contact info@orcatorchstore.com within 1–2 business days of delivery. Our team will resolve the issue promptly (response within 1–2 business days).
Need Help?
For shipping inquiries or concerns, email info@orcatorchstore.com. We’re here to assist!
Policy updated: 2025.3.28